FREQUENTLY ASKED QUESTIONS
  
  
  
  
  
WHY TRAVEL WITH PACIFIC DELIGHT TOURS?
• The Best Value - with over 36 years of long standing business relationships, we are able to provide the best value for quality arrangements.
• Attention to Detail - our years of experience have allowed us to fine tune our programs so that you can enjoy every moment of your tour while we care for the details.
• Flexibility - Our “any day” departures allow extra flexibility so that you may travel when it meets your schedule.  We are pleased to customize travel arrangements for groups to meet your specific interests.
• Financially Sound - we are debt free and a member of the United States Tour Operators Association, with its $1 Million Travel Assistance Program. This means your travel investment is safe with us.
 
 
What are the entry requirements?
International visitors are required to carry a valid passport together with onward travel documents. All passport holders should verify their travel agent or relevant consulate concerning visa entry requirements. If you are extending your journey to other countries, please establish entry requirements for those countries as well. US passport holders must have a minimum of two (2) blank pages available in their passports. Multi-entry travelers are encouraged to have at least three (3) blank pages. Please ensure that you have all the necessary visas prior to departure (unless available upon entry)

(In general, U.S citizens do not require visas for entry into South Africa. Visas are required for entry into Zambia. Non-U.S. citizens should check visa with appropriate consulates.)

Checklist of travel documents:
- Valid passport (International arrival)
- Valid visa - if required
- One other picture ID (e.g. driver's license)
- Photocopy of passport page to carry in wallet
- Air tickets
- Expense money
- Recommended inoculations
- Travel insurance

How far in advance should I book my safari?
We advise that you book as soon as possible to take advantage of our "early booking" discounts and to secure the best pricing and availability for your trip. Once we sell out our allocation for air space at our very best rates, customers will be charged a "buy-up" to secure higher priced seats. The earlier you book, affords a better opportunity for space to be confirmed.

Do you accept late reservations?
For reservations made within 45 day prior to the desired departure date, we will take your request and make every effort to confirm and deliver your trip at a nominal surcharge of $50 per person.

Should I purchase travel insurance?
Pacific Delight Tours highly recommends purchasing travel insurance. This will help to protect your travel investment if you are delayed or have to cancel for a covered reason. For further details click http://www.pacificdelighttours.com/insurance_overview.htm


Can I upgrade my hotel room or add extra nights?
Yes. We offer upgraded rooms and extra nights at a reasonable cost, which includes hotel taxes and service charges.

I have a special request (e.g. special dietary needs, hearing impaired), will you be able to accommodate me?
We are usually able to meet any request made. Please let us know at the time you book your tour of your needs, and we will advise if there are any additional costs.

Can I upgrade to Business Class air fare?
Yes. We offer Business Class upgrades at a reasonable fare.

Can I use my mileage to upgrade to Business Class?
The airlines provide Pacific Delight with excellent economy and business class air fares; therefore the Airlines do not allow Pacific Delight to sell upgrades using mileage for business class airfares.

Can I earn frequent flyer miles on my air flights booked through Pacific Delight?
South African Airways Frequent Flyer members are eligible to earn frequent flyer credit with the purchase of each air/land tour package ticketed.

Can I make my own air arrangements?
Yes, we offer "land only" program to customers who would like to make their own air arrangement. Please note though, that "land only" programs do not include the initial arrival transfer and final departure transfer. If you would like these services, you may purchase them through us at a reasonable cost.
 
MAKING A RESERVATION

How do I make a reservation?
You can make a reservation directly over our website anytime, day or night. Simply click on the

button included in each tour to the right of the departure chart, this will bring up our Online Travel Reservation Form. When booking online, you receive the following added benefits:
• Only $200 deposit per person, instead of $300 per person required with all telephone reservations.
• First priority for air, cruise and hotel space.
If you prefer to call, our reservations staff may be reached at 1-800-221-7179 Monday through Friday from 9:00am to 7:00pm EST.

When will the deposit be charged to my credit card?
Once all portions of your tour have been confirmed, we will charge your credit card the deposit. If we are unable to confirm your reservation, we will contact you immediately with alternative choices and will not charge your credit card.

How will I know if my reservation was accepted?
You will receive an invoice by fax or mail when all portions are confirmed and the deposit has been processed.

When will I need to make final payment?
Final payment is due 75 days prior to departure. If you book your tour within 75 days of your departure date, full payment is due within three days of receiving your confirmation / invoice.

When will I receive my final documents?
Documents are prepared approximately 30 days prior to departure and are sent out approximately 25 days prior to your date of departure. If you book within 30 days of your departure date, we will send out the documents after full payment is received and processed.

 
TOUR/ITINERARY QUESTIONS

When is the best time to go on a safari?
It really depends on the type of animal you wish to see. Certain reserves have good game viewing all year round but others will have particularly good elephant sightings or other migratory animals at different times of the year. Generally the African winter (June - August) is the best time to go on a safari, as the grass is dry and vegetation sparse making game viewing easier. It is also the time when animals are on the move looking for food and water.

Temperatures in winter are generally mild but can become considerably cooler in the evening, so pack multiple layers of clothing to ensure you stay comfortable on afternoon game drives and walks. The standard safari gear must include a broad brim hat, sunscreen and mosquito repellent. In areas where malaria is prevalent, summer is generally a more risky time to travel.

Is English widely spoken?
Yes, English is spoken throughout Southern Africa, especially by those involved in the tourist trade.

Is there any health precaution?
There are a few basic health matters that require care and attention. We can only offer recommended guidelines on those matters. Please consult your doctor and also check with your health department prior to departure for any changes in health regulations.

a) Malaria
Malaria within South Africa's borders is only prevalent in a few areas. It is only encountered in northern and eastern Mpumalanga, northern kwa-Zalu natal, and the border areas of the Northern and North West Provinces. Please remember that the best insurance is the preventive kind: avoid being bitten by using Mosquito repellent liberally. Wear long-sleeved shirts and trousers/slacks in the evenings. Malaria is not a serious problem if you take basic precautions. There have been very few cases of our guests contracting malaria during our years of operation.

b) Water
It is very important that you drink plenty of water especially during the warmer months. It is generally recommended that guests drink at least 2 or 3 litres (4 to 6 pints) of water per day to limit the effects of dehydration. This excludes tea, coffee, and alcoholic beverages, which act as diuretics and can actually contribute to dehydration.

Generally, water throughout Southern Africa is safe to drink directly from the tap. However, bottled water is readily available, so please do not allow yourself to become dehydrated.

Is Africa a good family destination?
Africa offers great value for families. However, some destinations and establishments cater more fully for enjoyment of children than others.

What is the weather like?
South Africa enjoys a high number of clear, sunny days. Summer in South Africa lasts from October until March. Despite regional differences, South Africa's climate is generally mild throughout the year. Snowfalls are limited to highest peak mountains and it is a relatively dry country with an average annual rainfall of less than 20 inches.

Is it safe to travel on a safari?
It's sensible to take the same precautions in major cities as you would in any of the world's metropolitan areas. Never leave luggage unattended in front of the hotel or in the lobby. Deposit your valuables in the hotel's safety deposit box. As a general precaution, strolling city streets away from tourist areas after dark or carrying a large amount of cash with you at ant time is not recommended.

When viewing wildlife there is a degree of danger as the wild animals are not tamed. While on safari you will be accompanied by well trained and licensed guides. Many southern African guides carry firearms for your safety. Camps & lodges are typically not fenced and it is common for wildlife to wander through. An attack on a sleeping traveler is not usual unless an animal has been frightened or provoked. Never venture outside your accommodations at night without your guide. Always consult with your guides when in doubt.

How is game viewing?
Game viewing in Africa is tremendous if you travel to the right destination at the right time. Each country has a safari season and during these months you will be able to travel comfortably and see tremendous amounts of wildlife.

What photography suggestions can you give?
For good photographs of birds and animals, a good SLR camera and telephoto lens is necessary. A zoom lens can be extremely useful on safari and the minimum recommended size is 200 mm. The new high-resolution digital cameras are outstanding and give great quality images, especially if you are using a digital camera body which takes normal camera lenses. The guides have found that they are getting the best results using Fuji film. Fuji has brought out a good high-speed film that gives good color with very little grain (less so than any other competitors). This is especially useful when using a big lens in low light situations.

Important note: NOT ALL African cultures are familiar with cameras. Rural folk will often shy away from having their pictures taken. Some locals may ask a fee for having their picture taken. It is recommended that you avoid photographing anything relating to government and military installations, including personnel (soldiers and police) and buildings (post offices, banks, airports, border posts, railway stations and bridges).

Can I have my clothes washed while on a safari?
Most safari lodges and camps offer a complimentary laundry service (some have a small fee) weather permitting, however please note that undergarments are often excluded. You may wish to bring a small supply of liquid laundry soap (a small plastic travel bottle filled with Woolite works well for hand washing).Around South Africa a laundry is available at the hotel/lodges and is charged per hotel rates.

How can I pay my bills in Africa?
You may pay your bills in US cash, by travelers check, or by credit card (accepted at most lodges, camps, hotels). Credit cards may be used in large towns at restaurants and shops with MasterCard and Visa being accepted. Use may be restricted in small towns and country areas and non-existent in small retail shops. Automatic teller machines (ATM's) are situated outside most banks in towns and cities in southern Africa, and international credit card can often be used to withdraw currency. In South Africa, most banks are open Monday to Friday 9:00am to 3:30pm and Saturday from 8:30am to 11:00am. The following banks offer foreign exchange services: First National, Nedbank, Standard Bank, and ABSA. It is also possible to change money at the hotel reception.

What can I buy there?
In most cities there are upmarket jewelers and art galleries where you can easily spend hundreds or even thousands of dollars on African art. In South Africa a variety of shopping centers, local handicrafts markets and roadside stalls are found. Leather goods, wooden carvings, sculptures, paintings and local handicrafts including pottery, beadwork and woven articles are also available for purchase.

Shopping while on safari is limited. Often lodges and camps have small curio shops where you can buy postcards, local goods such as carvings or books, clothing (hats, shirts), and film. At airports and in larger towns you will find African curio markets where you can by all sorts of carvings, masks, drums, jewelry etc...In general souvenirs and curios are inexpensive (in US dollar terms) - still, fun spirited bartering is the norm.

What is V.A.T.?
When visiting South Africa, foreign tourists can have sales tax (known as Value Added Tax - VAT) refunded at a port of exit provided the value of each invoice for goods purchased exceeds R50.00 and the total value of all items purchased exceeds ZAR250.00. To qualify for a refund, visitors must be in possession of a valid passport, valid tax invoices and must produce the goods purchased. Please note that a receipt stating "for information only" is not accepted by the VAT refunders. It has to say VAT invoice and show the amount. The VAT rate is 14 percent and is levied on most products. Goods are also not to be utilized/consumed whilst in South Africa and must be in original packaging.

Do I have to tip?
How much should I tip? Since gratuity is a personal expression of appreciation for services rendered, it is not included in the cost of the tour. The amount of the tip should reflect the quality of the services provided. We have enclosed a brief guideline to assist you:

a) Camp, Game Lodge and Specialist Guides

If the guide has done a good job, we recommend R50 per guest per day for visitors to South Africa.

b) The General Safari Camp/Lodge Staff
We recommend about R30 per guest per day for safari camps in South Africa. This should be placed in the communal tipping box to be distributed equally amongst all the staff at a later stage.

c) Hotel Staff
Please allow between R5 and R10 per guest per day for hotel staff i.e. housekeeping etc.

d) Porterage
Here we recommend about US$1 per person per movement.

e) Mokoro Paddlers and Trackers
We recommend that camp/lodge trackers in South Africa receive R35 per guest, per day.

f) Transfer and Touring Driver/guides
Transfer R10 per person
Half day tour R25 per person
Full day tour R50 per person

g) Restaurants/Hotels
10% is customary on meal accounts but only if you are satisfied with the service.

Who will collect the tips?
Gratuities are handled on an individual basis. At times your guide may offer to help by collecting the tips from the participants. This collection is in no way compulsory and is only for your convenience.

What is the electrical requirement in Africa?
All electrical appliances run on 220 volts. Outlets are round 3 pin, 15 amp plugs. Special adapters for video cameras, chargers and hairdryers are needed and can sometimes be supplied by hotel receptions. Various safari camps and lodges may not have 220 volts and may operate on Solar powered 12-volt electricity Remember to bring spare batteries to have charged at the lodge while out on safari.

  
   
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Last Revised 8/4/07