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FREQUENTLY
ASKED QUESTIONS
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| WHY
TRAVEL WITH PACIFIC DELIGHT TOURS? |
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The Best Value - Pacific Delight Tours originally established travel programs to the South Pacific in 1978. Due to long standing business relationships, we are able to provide the best value for quality arrangements.
• Attention to Detail - our years of experience have allowed
us to fine-tune our programs so that you can enjoy every moment
of your tour while we care for the details.
• Flexibility -
Our “any day” departures allow extra flexibility so that you may travel when it meets your schedule. We are pleased to customize travel arrangements for groups to meet your specific interests.
• Financially Sound - we are debt free and a member of
the United States Tour Operators Association, with its $1 Million
Travel Assistance Program. This means your travel investment
is safe with us. |
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| PLANNING
YOUR TOUR |
Do I need a visa for my tour?
A visa or Electronic Travel Authority (ETA) is required for
Australia. An ETA is an electronically stored authorization
for a person to travel to Australia. Since ETAs are processed
electronically, there are no stamps or visa labels placed in
passports. Travelers' information is maintained in the computer
banks at the Australian Department of Immigration and Multicultural
Affairs. An actual visa is required if planned stay exceeds
three months.
Visas are not required for a stay up to 90 days for New Zealand but travelers must present a round-trip or
onward ticket upon arrival and proof of ability to enter an
onward country.
U.S. passports with a six-month validity AFTER the date of return
are required for all tour participants.
Non-U.S. citizens should check visa requirements with appropriate
consulates or their travel agent.
What do I need to do if Pacific Delight is obtaining my visa?
If you are purchasing your Australian visa through Pacific Delight, you will have to fax or mail clear legible copies of the photo page of your passport.
Cost of this service is $20 per person and payable by credit card or check no later than 45 days prior to your date of departure. The visa information is attached to you international air tickets or provided in a separate envelope with final documents.
What is the airfare cost from my home town?
Included in each air/land tour is an add-on airfare chart. If
you do not see your city listed please contact us at 1-800-221-7179 for further information.
Besides the tour fare and visa, what other expenses can I
expect?
Airline taxes and fees for both domestic and international flights
will appear on your invoice. Airport departure taxes for New
Zealand are payable at the airport on departure. Currently NZD
$25. Cash and credit cards accepted.
Further, there will be a mailing fee for documents sent outside
the continental United States or for overnight delivery service.
How far in advance should I make my reservation?
We advise that you book as early as possible to secure the best
pricing and availability for your trip. Once we sell out our
allocation for air space at our very best rates, customers will
be charged a "buy-up" to secure higher priced seats.
Early booking affords a better opportunity for space to be confirmed.
Do you accept late reservations?
Yes, even within two weeks prior to the desired departure date, we will take your request and made every effort to confirm and deliver your trip. A late booking fee of $50 per person will be applicable on bookings under 45 days from departure.
Should I purchase travel insurance?
Pacific Delight Tours highly recommends purchasing travel insurance.
This will help to protect your travel investment if you are
delayed or have to cancel for a covered reason. For further
details click http://www.pacificdelighttours.com/insurance_overview.htm
Can I upgrade my hotel room or add extra nights?
Yes. We offer extra nights at a reasonable
cost, which includes hotel taxes and service charges.
Prices available on request.
I have a special request (e.g. special dietary needs, hearing
impaired), will you be able to accommodate me?
We are usually able to meet any request made. Please let us
know at the time you book your tour of your needs, and we will
advise if there are any additional costs.
Can I upgrade to Business Class air fare?
Yes. We offer Business Class upgrades at
competitive prices.
Can I use my mileage to upgrade to Business Class?
The airlines provide Pacific Delight with excellent economy
and business class airfares; therefore the Airlines do not
allow Pacific Delight to sell upgrades using mileage for business
class airfares.
Can I earn frequent flyer miles on my air flights booked through
Pacific Delight?
The air/land packages that allow mileage accrual specify this
in the "Inclusive Features" of the tour description.
The airlines included are
Qantas and United Airlines.
Can I make my own transpacific air arrangements?
Yes. Pacific Delight sells "land only" programs for
those who would like to provide their own transpacific air arrangements.
Please note though, that "land only" programs do not include the internal domestic airfare.
If you would like these services, you may purchase them through
us at a reasonable cost. |
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| MAKING
A RESERVATION |
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How
do I make a reservation?
You can make a reservation directly over our website anytime,
day or night. Simply click on the
button
included in each tour to the right of the departure chart,
which will bring up our Online Travel Reservation Form. When
booking online, you receive the following added benefits:
• Only $200 deposit per person, instead of $300 per
person required with all telephone reservations.
• First priority for air, cruise and hotel space.
If you prefer to call, our reservations staff may be reached
at 1-800-221-7179. Monday through Friday from 9:00am to 7:00pm EST.
Why does Pacific Delight need a copy of my passport even if
they are not obtaining my visa?
A copy of your passport is required for us to ensure the
correct details are used on any flight reservation and ensure
the smooth operation of your tour. Incorrect names on air
reservations can not be altered as this may result in the
airline canceling the air booking.
When will the deposit be charged to my credit card?
Once a booking has been requested, we will charge your
credit card the deposit.
We will then request all services and hold air if required. We will advise you as soon as we receive confirmation of these
services. If we are unable to confirm any part of your reservation,
we will contact you immediately with alternative choices.
How will I know if my reservation was accepted?
You will receive an invoice by fax or mail when all portions
are confirmed and the deposit has been processed.
When will I need to make final payment?
Final payment is due 75 days prior to departure. If you
book your tour within 75 days of your departure date, full
payment is due within three(3) days of receiving your confirmation/invoice.
How do I make final payment?
Final payment may be made by credit card or check. Credit
card payments must be accompanied by a signed credit card
authorization form. In some instances the airline payments
will appear as a separate payment on our invoice and your
credit card statement as these are charged directly to the
airlines.
When will I receive my final documents?
Documents are sent out approximately 30 days prior to
your date of departure. If you book within 30 days of your
departure date, we will send out the documents after full
payment is received and processed.
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| TOUR/ITINERARY
QUESTIONS |
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Do I have to tip? How much should I tip?
Since gratuity is a personal expression of appreciation
for services rendered, it is not included in any of our pricing.
The amount of the tip should reflect the quality of the services
provided. We include tipping guidelines in with your final
documents, as well as in our brochure and our website:www.PacificDelightTours.com
What is the motorcoach like that will be used?
The coach used depends upon the individual tour. They
are all air conditioned and comfortably seat everyone.
What is the luggage allowance?
For the most current luggage allowances please check the websites of your air carrier:
QANTAS:
http://www.qantas.com.au/info/flying/beforeYouTravel/baggageCarryOn
http://www.qantas.com.au/info/flying/beforeYouTravel/baggageChecked
UNITED AIRLINES:
http://www.unitedairlines.com.au/qenglish/travel_support/baggage/index.html
What
is the electrical requirement?
Electricity is supplied throughout Australia & New Zealand at 230/240 volts, 50 hertz. Most hotels and motels provide 110 volt ac sockets (rated at 20 watts) for electric razors only. Universal outlets for 240v or 110v shavers are usually found in leading hotels.
For all other equipment, a plug adapter/converter is necessary, unless the item has a multi-voltage option. Please note that power outlets only accept flat 3 or 2-pin plugs, depending on whether an earth connection is fitted. Caution: high wattage items such as curling irons require a transformer and may be damaged permanently if used without one.
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